Case Study: Pep Boys
Stop loss by engaging employees. Every day.
Pep Boys is a two billion dollar automotive aftermarket retailer in the United States with over 700 stores, 7,000 service bays and 20,000 employees.
Although they had a fairly robust awareness program, they weren’t seeing a reduction in shrink and safety incidents. They discovered that the root cause was a lack of knowledge retention in learning.
In addition to the lack of knowledge retention, managers had no way of tracking who was actually getting and operationalizing training on the job.