Case Study: Pep Boys

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Resource Type: Datasheet

Stop loss by engaging employees. Every day.

Pep Boys is a two billion dollar automotive aftermarket retailer in the United States with over 700 stores, 7,000 service bays and 20,000 employees.

Although they had a fairly robust awareness program, they weren’t seeing a reduction in shrink and safety incidents. They discovered that the root cause was a lack of knowledge retention in learning.

In addition to the lack of knowledge retention, managers had no way of tracking who was actually getting and operationalizing training on the job.

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