MCAP is one of Canada’s largest independent mortgage financing companies, with more than $56 billion in assets under administration. The company operates in two key lines of business: residential mortgages, and commercial mortgages & development finance. Axonify is helping MCAP to create knowledgeable and confident call center reps, who can provide exceptional service to its clients that keeps them coming back.
Lisa Iles is a Retention Agent in the Mortgage Solutions department at MCAP — a leading independent Canadian mortgage company with more than $56 billion in mortgages under administration. We spent some time with Lisa to understand the contact center environment, the demands of her role, her knowledge requirements and, of course, her experience with Axonify. Find out what she told us: